Returns & Exchanges
We want you to experience the world in full color with total confidence, which is why we offer a 60-day money-back guarantee on all EnChroma eyewear. If you are not completely satisfied with your color vision experience, you can return or exchange your glasses in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back for a refund or exchange.
Print Shipping Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure your glasses are tracked and insured during transit.
Pack Securely
Place the glasses in their original protective hard case and microfiber pouch, ensuring all original packaging is included to prevent damage.
Receive Refund
After our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing